Legal

By accessing or using Protocolly ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users, including individuals, teams, and organizations. Protocolly is operated by Protocolly One ("Company", "we", "us", or "our"). By creating an account, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or your organization.

Protocolly provides an AI-powered platform for generating, managing, and distributing Standard Operating Procedures (SOPs) and organizational onboarding workflows. The Service uses third-party AI infrastructure (including Groq and Meta's LLaMA models) to process user-provided text and generate structured documentation. The Company reserves the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to subscribers.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at hello@protocolly.one of any unauthorized use of your account. The Company implements industry-standard security measures including Row-Level Security (RLS) database policies, encrypted data transmission (TLS 1.3), and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

You retain full ownership of all content, processes, and documentation you input into the Service ("User Content"). By using the Service, you grant Protocolly a limited, non-exclusive, royalty-free license to process your User Content solely for the purpose of providing the Service to you. The AI-generated SOPs and documentation produced by the Service based on your input are owned by you. Protocolly does not claim ownership over any output generated on your behalf. Protocolly's platform, codebase, design systems, trademarks, and proprietary methodologies are the exclusive intellectual property of Protocolly One and may not be reproduced, distributed, or reverse-engineered without written consent.

You agree not to use the Service to: — Generate, store, or distribute content that is illegal, harmful, defamatory, or violates any applicable law or regulation. — Upload or process content containing personally identifiable information of individuals without proper legal basis under applicable privacy laws (GDPR, CCPA, LGPD, or equivalent). — Attempt to reverse-engineer, decompile, or extract the source code of the Service. — Use automated scripts, bots, or crawlers to access the Service without prior written authorization. — Resell, sublicense, or commercialize access to the Service without an explicit partnership agreement. — Interfere with the security, integrity, or performance of the Service or its infrastructure. Violation of this policy may result in immediate account termination without refund.

The Service is offered on a subscription basis with the following tiers: Individual ($19/month), Team ($79/month), and Operational Pro ($199/month). All prices are in USD and exclude applicable taxes. Subscriptions are billed on a recurring monthly basis. You authorize us to charge your payment method on file at the beginning of each billing cycle. Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. Refunds: We offer a pro-rated refund for the unused portion of a subscription if a cancellation request is submitted within 7 days of a billing date. After 7 days, no refunds will be issued for the current billing period. Annual subscriptions (if applicable) may be subject to different refund terms communicated at the time of purchase. The Company reserves the right to modify pricing with 30 days' advance notice to active subscribers.

The Service uses artificial intelligence to generate documentation based on user-provided descriptions. While we strive for accuracy and professionalism, AI-generated content may contain errors, omissions, or inaccuracies. You acknowledge that: — AI-generated SOPs are provided as drafts and should be reviewed by qualified personnel before operational implementation. — The Company is not responsible for decisions made based on AI-generated content. — Generated content reflects the input provided and does not constitute legal, medical, financial, or professional advice. — The quality of output depends significantly on the quality and completeness of user input.

Your use of the Service is also governed by our Privacy Policy, incorporated herein by reference. By using the Service, you consent to the collection and use of information as described in our Privacy Policy. For enterprise customers processing personal data of EU residents, we offer a Data Processing Agreement (DPA) upon request at hello@protocolly.one. Protocolly acts as a data processor on behalf of the customer (data controller) for any personal data contained within user-submitted content.

To the maximum extent permitted by applicable law, the Company and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising from: — Your use or inability to use the Service. — Any content generated by the AI system. — Unauthorized access to or alteration of your data. — Any other matter relating to the Service. The Company's total cumulative liability to you for any claims arising under these Terms shall not exceed the amount paid by you to the Company in the twelve (12) months preceding the claim.

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

Either party may terminate this agreement at any time. You may cancel your account through the account settings. The Company may terminate or suspend your access immediately, without prior notice, for conduct that it believes violates these Terms or is harmful to other users, the Company, or third parties, or for any other reason at its sole discretion. Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days of termination. After 30 days, the Company may permanently delete your data.

These Terms shall be governed by and construed in accordance with the laws of Mexico, without regard to its conflict of law provisions. For users based in the European Union, mandatory consumer protection provisions of your country of residence may also apply. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the International Chamber of Commerce (ICC), conducted in English.

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email to registered users at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

For legal inquiries, please contact: Protocolly One Email: hello@protocolly.one Support: support@protocolly.one We aim to respond to all legal inquiries within 5 business days.