Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SERVICE. BY ACCESSING, BROWSING, OR USING THE PROTOCOLLY PLATFORM, WEBSITE, OR ANY RELATED SERVICES (COLLECTIVELY, THE “SERVICE”), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE (“TERMS”) AND OUR PRIVACY POLICY, INCORPORATED HEREIN BY REFERENCE.

IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE SERVICE AND MUST IMMEDIATELY CEASE ALL USE.

The Service is operated by Protocolly One (“Company”, “we”, “us”, or “our”). By creating an account or using the Service, you confirm that you are at least 18 years of age and have the full legal authority to enter into this binding agreement on behalf of yourself or your organization.

Your continued use of the Service following any modification to these Terms constitutes your binding acceptance of the revised Terms.

Protocolly provides an AI-powered platform for generating, managing, and distributing Standard Operating Procedures (SOPs) and organizational documentation. The Service uses third-party AI infrastructure to process user-provided text and generate structured documentation outputs.

THE SERVICE IS PROVIDED FOR INFORMATIONAL AND PRODUCTIVITY PURPOSES ONLY. NOTHING GENERATED BY THE SERVICE CONSTITUTES LEGAL, MEDICAL, FINANCIAL, COMPLIANCE, OR ANY OTHER FORM OF PROFESSIONAL ADVICE. YOU SHOULD CONSULT A QUALIFIED PROFESSIONAL BEFORE IMPLEMENTING ANY AI-GENERATED CONTENT IN AN OPERATIONAL, REGULATED, OR HIGH-STAKES CONTEXT.

The Company reserves the right to modify, suspend, or discontinue any aspect of the Service at any time. For paid subscribers, we will provide at least 30 days’ advance notice of material service discontinuation.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, OR UNINTERRUPTED AVAILABILITY.

THE COMPANY DOES NOT WARRANT THAT:

• The Service will meet your specific requirements or expectations.
• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from use of the Service will be accurate, reliable, complete, or suitable for any particular purpose.
• Any AI-generated content will be free from errors, hallucinations, omissions, or inaccuracies.
• Defects in the Service will be corrected within any particular timeframe.

Some jurisdictions do not allow exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately at hello@protocolly.one of any unauthorized use of your account or any other security breach.

The Company implements industry-standard security measures including Row-Level Security (RLS) database policies, TLS 1.3 encryption, and access controls. However, no method of transmission over the Internet is 100% secure. THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO MAINTAIN THE SECURITY OF YOUR ACCOUNT CREDENTIALS, OR FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT RESULTING FROM YOUR OWN ACTIONS OR NEGLIGENCE.

You retain full ownership of all content, processes, and documentation you input into the Service (“User Content”). By using the Service, you grant Protocolly a limited, non-exclusive, royalty-free, worldwide license to process your User Content solely for the purpose of providing the Service to you.

The AI-generated SOPs and documentation produced by the Service based on your input are owned by you. Protocolly does not claim ownership over output generated on your behalf.

Protocolly’s platform, codebase, design systems, trademarks, trade names, logos, and proprietary methodologies are the exclusive intellectual property of Protocolly One and may not be reproduced, distributed, reverse-engineered, or used to create derivative works without prior written consent.

You agree not to use the Service to:

• Generate, store, or distribute content that is illegal, harmful, defamatory, harassing, or that violates any applicable law or regulation.
• Upload or process content containing personally identifiable information of individuals without proper legal basis under applicable privacy laws (GDPR, CCPA, LGPD, LFPDPPP, or equivalent).
• Attempt to reverse-engineer, decompile, scrape, or extract the source code or underlying algorithms of the Service.
• Use automated scripts, bots, or crawlers to access the Service without prior written authorization.
• Resell, sublicense, or commercialize access to the Service without an explicit written partnership agreement.
• Interfere with, disrupt, or attempt to gain unauthorized access to the security, integrity, or performance of the Service or its infrastructure.
• Use the Service in any way that could expose the Company to legal liability or reputational harm.

Violation of this policy may result in immediate account termination without refund and may subject you to legal liability.

The Service is offered on a subscription basis. All prices are in USD and exclude applicable taxes. Subscriptions are billed on a recurring monthly basis. By subscribing, you authorize the Company to charge your payment method on file at the beginning of each billing cycle. Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.

No-Refund Policy: ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. NO REFUNDS OR CREDITS WILL BE ISSUED FOR PARTIAL SUBSCRIPTION PERIODS, UNUSED FEATURES, UNUSED TIME, OR ANY OTHER REASON, INCLUDING DISSATISFACTION WITH THE SERVICE OR AI-GENERATED CONTENT. BY SUBSCRIBING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THIS NO-REFUND POLICY. If you are unsatisfied with the service, please contact support@protocolly.one before cancelling — we will do everything we can to resolve your issue.

The Company reserves the right to modify pricing with 30 days’ advance notice to active subscribers. Your continued use after the price change takes effect constitutes acceptance of the new pricing.

The Service uses artificial intelligence to generate documentation based on user-provided descriptions. AI-generated content may contain errors, omissions, hallucinations, or inaccuracies. You expressly acknowledge and agree that:

• AI-generated SOPs are provided as drafts and must be reviewed, validated, and approved by qualified personnel before operational implementation.
• The Company is not responsible for any decisions, actions, losses, injuries, damages, or liabilities arising from or based on AI-generated content.
• Generated content does not constitute legal, medical, financial, regulatory compliance, or professional advice of any kind.
• The quality and accuracy of output depends significantly on the quality, completeness, and accuracy of user input.
• The Company makes no representations that AI-generated content will meet any regulatory, industry, or compliance standard.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, business, data, goodwill, or anticipated savings.
• Business interruption or operational disruption.
• Cost of substitute goods or services.
• Any loss arising from use or inability to use the Service.
• Any loss arising from AI-generated content, errors, omissions, or inaccuracies.
• Unauthorized access to, alteration of, or destruction of your data.
• Any other matter relating to the Service, however caused.

THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE DATE THE CLAIM AROSE.

THESE LIMITATIONS APPLY EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

Agreement to Arbitrate: You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or your use of the Service (“Dispute”) shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set forth below. The arbitration shall be conducted under the rules of the International Chamber of Commerce (ICC), administered in English. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

CLASS ACTION WAIVER: YOU AND THE COMPANY EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY AND IRREVOCABLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

JURY TRIAL WAIVER: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES ALL RIGHTS TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

Pre-Arbitration Dispute Resolution: Before initiating arbitration, you agree to first contact the Company at hello@protocolly.one and attempt to resolve the Dispute informally for at least 30 days. If the parties cannot resolve the Dispute within 30 days, either party may commence arbitration.

Exceptions: Either party may bring individual claims in small claims court. Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction solely to prevent irreparable harm pending the outcome of arbitration.

EU Consumer Rights: Nothing in this section shall limit the mandatory rights of consumers in the European Union to bring claims before the courts of their country of residence under applicable EU consumer protection law, where such rights cannot be contractually waived under applicable law.

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) your infringement of any intellectual property or other rights of any person or entity. The Company reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with the Company.

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. For enterprise customers processing personal data of EU residents, we offer a Data Processing Agreement (DPA) upon request at hello@protocolly.one. The Company complies with applicable data protection laws including GDPR (EU), CCPA (California), LGPD (Brazil), and LFPDPPP (Mexico).

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings. The Company may terminate or suspend your access immediately, without prior notice or liability, if it determines in its sole discretion that you have violated these Terms, engaged in fraudulent activity, or that your use of the Service poses a risk to the Company, other users, or third parties.

Upon termination, your right to use the Service ceases immediately. Sections 3, 5, 8, 9, 10, 11, 14, 15, and 16 shall survive termination. You may request an export of your data within 30 days of termination. After 30 days, the Company may permanently delete your data without further notice.

The Company shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, labor disputes, internet or infrastructure failures, third-party service outages (including AI providers, cloud hosting, or payment processors), power outages, or any other event of force majeure. In such events, the Company’s obligations shall be suspended for the duration of the force majeure event.

These Terms shall be governed by and construed exclusively in accordance with the laws of Mexico, without regard to its conflict of law provisions. Subject to the mandatory arbitration provision in Section 10, any legal action or proceeding not subject to arbitration shall be brought exclusively in the competent courts of Mexico City, Mexico, and each party irrevocably submits to the personal jurisdiction of such courts.

For users located in the European Union or United Kingdom, mandatory consumer protection provisions of your country of residence shall also apply to the extent they cannot be contractually excluded, and you retain the right to bring claims before the courts of your country of habitual residence.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

Entire Agreement: These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Waiver: The Company’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or any rights hereunder without prior written consent from the Company. The Company may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

Changes to Terms: We reserve the right to modify these Terms at any time. We will provide notice of material changes via email to registered users at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your binding acceptance of the revised Terms.

For legal inquiries, please contact:

We aim to respond to all legal inquiries within 5 business days.